We’d love to hear from you! Whether you have a question, need more details about our services, or want to collaborate, feel free to reach out. Our team is ready to assist you.
At IXM, we help businesses create unforgettable experiences for both customers and employees. Our expertise in Customer Experience (CX) and Employee Experience (EX) empowers organizations to transform interactions into meaningful engagements that drive growth and success.
In today’s competitive world, businesses that prioritize experience gain a significant edge over others. A well-crafted customer and employee journey leads to:
✅ Higher customer satisfaction & loyalty
✅ Increased employee engagement & productivity
✅ Enhanced brand reputation & differentiation
✅ Sustainable business growth
We are here to deliver exceptional experiences for both your customers and employees.
IXM was founded to help companies unlock their full potential and create lasting impressions. We understand that the experience domain can be unfamiliar for many businesses, and it’s challenging to create meaningful experiences. That’s where we step in – guiding brands through this journey with expert assistance.
We offer consultancy, training, workshops, and accreditation programs, providing actionable and standardized knowledge in customer experience management.
Prof. Dr. Yusuf Can Erdem
A prominent academic and professional in management consulting and marketing, combines his expertise from PwC, General Electric, and academia to mentor and guide organizations in achieving success.
Dr. Nihat Tavşan
A distinguished expert in experience management, has over 20 years of experience and is renowned for his innovative approach, consulting expertise, and as a thought leader in customer and employee experience.
A comprehensive analysis of 453 key customer experience touchpoints, identifying strengths and areas for improvement to enhance customer satisfaction and loyalty.
A detailed evaluation of 378 employee experience factors, providing insights into engagement, workplace culture, and performance optimization.
We deliver in-depth reports with data-driven recommendations to help businesses implement effective changes and drive long-term success.
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With years of experience and a track record of success, our team of seasoned consultants brings a wealth of knowledge and expertise to every project. We have helped businesses overcome challenges and achieve remarkable growth.
Trusted Partner
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In today’s fast-paced business environment, staying ahead requires innovation. We leverage the latest industry trends, technologies, and best practices to provide cutting-edge solutions that keep you competitive and drive sustainable growth.
Stay Ahead
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Every business is unique. Our customized consultation services are designed to address your specific challenges and opportunities. Let us help you achieve your business goals with our expert guidance and support.
Client-Centric Approach
Testimonials
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We’re happy to answer any questions you have about our services, training programs, or consultancy solutions. Explore our FAQs or reach out to us directly for personalized assistance. 🚀
IXM is a consultancy firm specializing in customer and employee experience management. We offer services such as X-Audit, consultancy, training programs, workshops, and certification courses to help businesses optimize their experience strategies.
X-Audit provides a comprehensive evaluation of your company's customer and employee experience strategies. It identifies strengths, areas for improvement, and offers a detailed roadmap with actionable steps to enhance overall experience management.
Our training programs are ideal for professionals in customer experience (CX), marketing, HR, operations, and business strategy. Whether you're a beginner or an experienced leader, our programs provide valuable insights and practical tools.
Yes! We tailor our consultancy services to fit your company's specific needs and goals. Our expert consultants work closely with you to develop strategies that align with your business objectives and customer expectations.
Getting started is easy! You can contact us through our website, schedule a consultation, or sign up for one of our training programs. Our team is ready to assist you in transforming your customer and employee experience.
Stay informed about our latest projects, client successes, and thought leadership pieces that keep you ahead in the ever-evolving business landscape.
We’d love to hear from you! Whether you have a question, need more details about our services, or want to collaborate, feel free to reach out. Our team is ready to assist you.