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Our Certification Programs
CXM
CXDM® (Customer Experıence Data Master) The Customer Experience Data Master (CXDM®) program is a shining pathway to mastery for those seeking to leverage the power of data to achieve unparalleled success in customer experience. This advanced grandmastery program empowers participants with the analytical skills and capabilities they need to unlock valuable insights from data and become trailblazers in their field. Upon completion, candidates will be armed with advanced statistical knowledge, a visionary business acumen, and a host of analytical skills in the field of customer experience, such as the ability to make predictive churn analysis, anticipate customer loss and develop action plans to retain them, and make data-driven decisions to optimize the customer experience. Through an engaging curriculum of research design, experimentation, data collection, analysis, reporting, and visualization, participants will learn to approach customer experience with a data-driven mindset, unlocking valuable insights and making informed decisions. The program also delves into qualitative research methods such as customer journey mapping and other supportive techniques that further enhance analytical skills Participants who complete the program will earn the prestigious Customer Experience Data Master (CXDM®) title, cementing their status as elite leaders in customer experience data management practice and knowledge. Supported by the esteemed business schools, this executive education program is a rare opportunity to receive the finest education and training available, and a true mark of quality.
EXM
EXM® The Employee Experience Master Program is designed to illuminate the path and deliver the knowledge of performing high-end employee experience practices. The program provides the strategic concepts, tactics, and tools needed to create high-standard employee experiences. The executive education program is delivered to participants via the materials sourced by top business schools. The program brings the members to an elite position in terms of employee experience practice, and knowledge, making them the sign of quality. Upon the completion of the program, the participants gain the Employee Experience Master (EXM®) title. Participants of the program gain expertise in employee experience by practicing through projects, datasets, top-tier business school case studies, role-playing, and workshops. In the rich contented program best practices are explained and striking research results are conveyed to the participants.